Health Information & Privacy

What Information is Collected and Why?

When you become a patient at Yarrawonga Health (Yarrawonga Health), a medical record is created. Information collected will include your personal details and health information. This information can be utilised by all professionals to determine with your consent the treatment and care that is best for you. While receiving treatment from Yarrawonga Health, your ongoing care requirements will be discussed between members of your treating team. This information also assists in your discharge planning.

Every time you attend or have contact with Yarrawonga Health new information is added to your record. We aim to keep your information accurate and up to date, so please inform a staff member if your details, such as address or local doctor, change.

Personal Information Collected Includes

  • Your name, date of birth, address and contact details.
  • Information for billing, if applicable.
  • Details about your diagnosis, treatment and the outcomes of your treatment.

We only collect information that is necessary for us to provide your care and treatment and to perform our functions. We want to ensure that those involved in your care are able to plan your treatment before, during and after your attendance.

Quality of Your Personal Information

Our aim is to keep your information accurate, complete and up to date at all times. Each time you attend any of our services we ask that you assist us in updating your details.

How is Your Information Used?

Your information is used in a number of ways as detailed below.

Provision of Care

  • By health professionals and support staff involved in your care - your health care team.
  • Customarily, clinicians will involve your next of kin and other family members in your care plan, unless you request otherwise.
  • You may be contacted following discharge to check on your progress and/or discuss any comments you may have in relation to the care we have provided.
  • Your nominated local doctor may receive a copy of the discharge summary, which includes information about your condition, treatment, medication and special instructions. If you do not wish this information to be sent, please advise staff at admission.
  • In the event that you are receiving care from another health service, they may request information be forwarded to them to assist in treating you. We only release health information that is relevant to your current condition and necessary for your continuing care.

Planning, Quality and Research

  • For planning purposes to ensure appropriate health service delivery by Yarrawonga Health and the Victorian Department of Human Services (Department of Human Services).
  • DHS has strict policies relating to access and the use of information received.
  • For quality improvements activities to strive continually for best possible practice.
  • To conduct research in accordance with strict guidelines as determined by our organisation's Ethics Committee, which has been constituted in accordance with the National Health & Medical Research Council.

For all of these purposes, either your information is de-identified so that you personally cannot be identified or your consent to the use is sought if practicable.


  • For billing and payment purposes if applicable (eg. health insurance, WorkCover, TAC, Department of Veteran's Affairs).

Can You Refuse to Share Your Information?

You have the right to refuse permission for your information and to exercise this right by completing the appropriate form.

This refusal of your information to other service providers may inhibit their ability to provide you with appropriate care and treatment.

If you have any questions, you can speak with a member of staff or contact the Privacy Officer during Office Hours (8:30am to 4:00pm Monday to Friday).

Protecting Your Privacy

We ensure personal information is secure through policies regarding access, handling, storage and disposal. The information that is collected about you is stored securely and is only accessed by authorised staff; this includes password security to information stored electronically.


In addition to care provision, planning, quality, research and billing, personal information relating to you can only be disclosed subject to:
  • The law requiring disclosure, for example:
    • notification of infectious diseases and some types cancer;
    • subpoena of information for court hearings.
  • Under other legislation, eg. Mental Health Act 1986 (Vic), Children and Young Persons Act 1989 (Vic).
  • You (or your next of kin) consenting to the disclosure of information.


The Department of Human Services and the Public Record Office have issued the 'General Disposal Schedule fro Public Health Services Patient Records'. The Schedule is a legal record keeping standard that specifies the period of time for which records must be retained. All documents containing patient information are destroyed in a confidential manner.

Access to Your Information

Members of your health care team are the best source of information about your care and treatment. It is important for you to discuss any concerns you may have regarding your condition and treatment with a staff members involved in your care.

In accordance with the Freedom of Information Act 1982 (Vic), you have the right to request access to your medical record and personal information held by us.

An application is necessary and you may be required to pay a fee. If you identify information that is incorrect, you have a right to request that it be amended.

Need More Information

For further information please contact Privacy Officer, Phone 57 438 111, during Office Hours, 8.30am to 4.00pm - Monday to Friday.


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