Australian Charter of Healthcare Rights

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Australian Charter of Healthcare Rights Australian Charter of Healthcare Rights (377 KB)

Rights & Responsibilities

Your rights and responsibilities as a consumer of our services which are provided in partnership with staff and consumers working together to achieve optimal care. Your healthcare team includes doctors, nurses and allied health staff. You have the right to make decisions about your own healthcare and staff at Yarrawonga Health can assist you in making these decisions.

Your Rights

As part of your healthcare you can expect the following:


  • Impartial access to treatment or accommodation in a timely manner that is medically indicated, regardless of age, gender, sexual preference, religion, culture or political belief.
  • Your choice of being admitted as a Public or Private Patient (if privately insured) – refer ‘Your Choice as a Patient of this Hospital’ sheet, which will inform you of available services and costs involved if any.


  • To receive services in an environment that is accessible, clean, safe and secure.
  • To know the identity, professional status and qualifications of the health professional responsible for coordinating your/your family member’s care.


  • To be treated with dignity, respect and consideration of your individual needs.
  • To receive services in a manner which is neither discriminatory nor judgemental and which respects your culture and beliefs.
  • To be introduced to all staff who assist with your care.


  • Have a clear explanation of your condition with information that is easy to understand, including risks and other choices. (Relatives or other people usually cannot be given details of your diagnosis or care without your consent. If you are too young to give consent, your parents can be given information)
  • Provision of interpreter services, if required, to assist you in the understanding of your condition / illness / problem and the treatment to be undertaken.
  • Have an advocate present to assist you in communicating your needs to staff.


  • You have the right to be included in decisions and choices about your health care.
  • You may leave the hospital against your doctor's advice, however, you will be asked to sign a form accepting responsibility for your decision.
  • To be aware that you have the right to refuse or withdraw consent at any time.
  • To request and receive a second medical opinion about your health care.
  • Participate in decisions and receive information about discharge from hospital.


  • Expect that information about you will not be given to anyone not involved in the provision of your care, unless given permission by you or required by law to do otherwise.
  • You have the right to see your health records to the extent permitted within the Health Records Act 2001, the Victorian Freedom of Information Act 2000 and the Yarrawonga Health Health Information/Freedom of Information Access Policy. The Hospital's Privacy Officer can advise you on how to make this request.


  • To discuss any questions or complaints that you may have concerning your care / your relative’s care to the treating staff or if unsatisfied, by speaking directly to the Chief Executive Officer. Complaints will be treated confidentially and making a complaint will not affect your care or the services provided to you.
  • Complaints can be made to an independent complaints organisation such as the Health Services Commissioner, however it is always best to try to resolve your complaint with the hospital first.

Your Responsibilities

You have the responsibility to:
  • Answer questions about your health as honestly as possible.
  • Inform staff if you are taking any medicine, recreational drugs or natural remedies.
  • Follow the agreed treatment plan and inform your healthcare worker if you choose not to continue treatment.
  • Acknowledge that you understand the course of treatment you have consented to undertake.
  • Keep appointments arranged for you or let someone know if you are unable to attend.

Cooperation from you and your family and friends by:

  • Respecting the rights of others who use our services, including staff.
  • Respecting the visiting hours.
  • Respecting that noise is kept at a minimum for the benefit of those around you.

Refusal of Treatment
Patients may refuse treatment to the extent permitted by law. Patients are responsible for their actions if they refuse treatment or do not follow the practitioner’s instructions.

More Information

More information on the Australian Charter of Healthcare Rights is available at:
Website: Health Services Commissioner
30th Floor, 570 Bourke Street, MELBOURNE VIC 3000
Phone: (03) 8601 5200 Freecall: 1800 136 066 Fax: (03) 8601 5219


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