Contact Us

Contact Us

We know that many people have a story about their experience with Yarrawonga Health. Many are fantastic, but sometimes your experience may have been less than ideal.

There are a number of ways you can contact Yarrawonga Health or share your experience.

  1. Fill out the contact form below
  2. Call us on 03 5743 8111
  3. Come into the Administration Building at 33 Piper Street, Yarrawonga

Additionally, you can share your experience via Care Opinion Australia.

We’ve partnered with Care Opinion Australia – an online platform where you can share your story and we can hear your feedback, anonymously.
Your story might be about you, or someone close to you. You can say what happened, what was good, and what could have been better.

Your feedback is anonymous and your story gets sent to our Board, and staff – and will be responded to directly. We promise to listen to your stories and learn from them. Head to www.careopinion.org.au/tellyourstory to tell your story.

Yarrawonga Health is committed to protecting your privacy. We collect and handle personal information that you provide on this feedback form for the purpose of investigating and responding.

Yarrawonga Health will only use your information in accordance with relevant privacy and other laws. In order for us to provide services to you effectively and efficiently, we may need to share your personal information with others, such as senior management that deals with the matters identified in your feedback.

If you choose to remain anonymous, Yarrawonga Health may be unable to deliver the full range of services you require.
If you wish to contact Yarrawonga Health who are responsible for managing the personal information that you provide on this form, please call 03 574 38111

If you feel that the issues have not been addressed at Yarrawonga health then you are able to escalate to any of the below mentioned agencies:

Health Complaints Commissioner Victoria
•    Toll Free: 1300 582 113
•    Website: hcc.vic.gov.au/contact
Disability Services Commissioner
•    Toll Free: 1800 951 822tel://+611800 951 822
•    Website: www.odsc.vic.gov.au
Aged Care Quality and Safety Commission
•    Toll Free: 1800 951 822
•    Website: www.agedcarequality.gov.au/making-complaint
Mental Health and Wellbeing Commission
•    Toll Free: 1800 246 065
•    Website: www.mhwc.vic.gov.au
NDIS Quality and Safeguard Commission
•    Toll Free: 1800 035 544
•    Website: www.ndiscommission.gov.au/about/complaints
 

Head Office

Address: 33 Piper Street, Yarrawonga 3730
Phone: 03 5743 8111
Email: YHInfo@yh.org.au

Media Enquiries

Email: YHengagement@yh.org.au